course-details-portlet

IDG3002 - Service Design

About

Examination arrangement

Examination arrangement: Aggregate score
Grade: Letter grades

Evaluation Weighting Duration Grade deviation Examination aids
individual assignment 50/100
Oral exam 50/100 1 hours E

Course content

Services are pervasive in our current societies; spanning both digital and physical environments. From eHealth services to eCommerce and traveling, public and private sector alike are service providers. In this course, you will learn about service design as a methodology and process. You will be coached in key techniques within service design, and learn how to analyze, plan, organize and make efficient costumer service journeys. The course will provide you with relevant skills for contributing to creating innovative user experiences of high quality.

Learning outcome

You will gain knowledge of:

  • Service design as a methodology
  • Service design as process
  • Techniques used in service design
  • Challenges and possibilities within a selected service chain

You will gain skills related to:

  • Gain in-depth insights into user experiences related to services
  • Conducting ethnographic-oriented methods
  • Creative prototyping
  • Mapping costumer/user journeys.
  • Creating service blueprints
  • Testing service design concepts

General competencies:

Upon graduation, you should be able to advice service providers on how to create high-quality user experiences and innovative services, through your ability to analyze, discuss, plan, streamline, design and prototype service chains.

Learning methods and activities

  • Seminars/Lectures/Workshops
  • Project-based case work/Group work
  • Supervision

Further on evaluation

Both project report and oral examination (on the basis of the project case work) must be passed in order to pass the course. Both exams must be redone if one of them is failed or by voluntary repetition (improvement of grade).

Specific conditions

Admission to a programme of study is required:
Interaction Design (BIXD)
Interaction Design (MIXD)

Course materials

The course material is subject to changes and will be available upon course start.

More on the course

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Facts

Version: 1
Credits:  7.5 SP
Study level: Intermediate course, level II

Coursework

Term no.: 1
Teaching semester:  SPRING 2025

Language of instruction: Norwegian

Location: Gjøvik

Subject area(s)
  • Design Methodology
Contact information
Course coordinator:

Department with academic responsibility
Department of Design

Timetable

List view
Calendar view

Examination

Examination arrangement: Aggregate score

Term Status code Evaluation Weighting Examination aids Date Time Examination system Room *
Spring ORD individual assignment 50/100 INSPERA
Room Building Number of candidates
Spring ORD Oral exam 50/100 E
Room Building Number of candidates
Summer UTS Oral exam 50/100 E
Room Building Number of candidates
  • * The location (room) for a written examination is published 3 days before examination date. If more than one room is listed, you will find your room at Studentweb.
Examination

For more information regarding registration for examination and examination procedures, see "Innsida - Exams"

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