course-details-portlet

PD6015 - Service Design for Improved Digitalisation in Health

About

Examination arrangement

Examination arrangement: Aggregate score
Grade: Passed / Not Passed

Evaluation Weighting Duration Grade deviation Examination aids
Oral exam 40/100 20 minutes
Portfolio 60/100

Course content

The course aims to increase competence in service design as an approach to holistic service development. In recent years, the use of digital technology has become an important part of public services. In this course, you learn about service design and how to use methods and tools to create value for the user, the business and society. In the course Service Design for Better Digitalization in Health, we combine learning through theory and practical exercises.

The facilities and organisation of the subject are chosen based on the target group's everyday life and the opportunity to participate in teaching while working. In the course, the course participant will have a close dialogue with and anchor the project work with their company.

The objective of the project work is threefold: (1) the course participant learns to link digitalisation in health to service design (2) the topics must be relevant to the participants and their activities, and (3) the organisation builds important competence that they bring with them in their further work. It will be an advantage for the company if several colleagues take the course at the same time.

Learning outcome

Knowledge

  • The candidate should know different methods and tools from service design and explain how these can be used in their own everyday work
  • The candidate can explain how methods and tools from design can contribute to service development
  • The candidate can describe key challenges in digitalization of services and how co-creation processes can contribute to problem solving

Skills

  • The candidate demonstrates in practical assignments and exercises how they can use central tools in service design
  • The candidate demonstrates through practical exercises skills in the use of design methodology for problem solving.
  • Through the development of a design concept, the candidate demonstrates how they can create inclusive, equitable solutions that promote sustainable services - and integrate the above-mentioned competence in their own work situation

General competence:

  • The candidate demonstrates through practical assignments that they can work in interdisciplinary teams
  • The candidate demonstrates how they can challenge established patterns and working methods in service development

Learning methods and activities

The course will be organized as collection-based modulated teaching that provides an introduction to central methods and techniques for holistic and co-creative service design.

Each module has elements of theory, workshop / group work with exercises that are close to practice. The topic of assignments, exercises and project work will largely be based on the needs of the businesses. This means that the exercises and project work are linked to specific cases that are relevant and relevant to the participants.

Further on evaluation

The course consist of four modules, the work from the modules will be gathered in a common portfolio delivery at the end of the programme. The final form of assessment is portfolio assessment and an oral presentation of the work. Part of the portfolio includes a one-page reflection on own learning in the course.

Submission of the portfolio is considered an exam.

Specific conditions

Admission to a programme of study is required:
Design - Continuing Education (EVUADDES)

Course materials

Course materials will be made available at the start of the course.

More on the course

No

Facts

Version: 1
Credits:  7.5 SP
Study level: Further education, lower degree level

Coursework

Term no.: 1
Teaching semester:  SPRING 2025

Language of instruction: Norwegian

Location: Gjøvik , Trondheim

Subject area(s)
  • Interaction Design
Contact information
Course coordinator:

Department with academic responsibility
Department of Design

Department with administrative responsibility
Section for quality in education and learning environment

Timetable

List view
Calendar view

Examination

Examination arrangement: Aggregate score

Term Status code Evaluation Weighting Examination aids Date Time Examination system Room *
Spring ORD Portfolio 60/100 INSPERA
Room Building Number of candidates
Spring ORD Oral exam 40/100
Room Building Number of candidates
  • * The location (room) for a written examination is published 3 days before examination date. If more than one room is listed, you will find your room at Studentweb.
Examination

For more information regarding registration for examination and examination procedures, see "Innsida - Exams"

More on examinations at NTNU