Course - Service Design for Improved Digitalisation in Health - PD6015
PD6015 - Service Design for Improved Digitalisation in Health
About
Examination arrangement
Examination arrangement: Aggregate score
Grade: Passed / Not Passed
| Evaluation | Weighting | Duration | Grade deviation | Examination aids |
|---|---|---|---|---|
| Oral exam | 40/100 | 20 minutes | ||
| Portfolio | 60/100 |
Course content
The course aims to increase competence in service design as an approach to holistic service development. In recent years, the use of digital technology has become an important part of public services. In this course, you learn about service design and how to use methods and tools to create value for the user, the business and society. In the course Service Design for Better Digitalization in Health, we combine learning through theory and practical exercises.
The facilities and organisation of the subject are chosen based on the target group's everyday life and the opportunity to participate in teaching while working. In the course, the course participant will have a close dialogue with and anchor the project work with their company.
The objective of the project work is threefold: (1) the course participant learns to link digitalisation in health to service design (2) the topics must be relevant to the participants and their activities, and (3) the organisation builds important competence that they bring with them in their further work. It will be an advantage for the company if several colleagues take the course at the same time.
Learning outcome
Knowledge
- The candidate should know different methods and tools from service design and explain how these can be used in their own everyday work
- The candidate can explain how methods and tools from design can contribute to service development
- The candidate can describe key challenges in digitalization of services and how co-creation processes can contribute to problem solving
Skills
- The candidate demonstrates in practical assignments and exercises how they can use central tools in service design
- The candidate demonstrates through practical exercises skills in the use of design methodology for problem solving.
- Through the development of a design concept, the candidate demonstrates how they can create inclusive, equitable solutions that promote sustainable services - and integrate the above-mentioned competence in their own work situation
General competence:
- The candidate demonstrates through practical assignments that they can work in interdisciplinary teams
- The candidate demonstrates how they can challenge established patterns and working methods in service development
Learning methods and activities
The course will be organized as collection-based modulated teaching that provides an introduction to central methods and techniques for holistic and co-creative service design.
Each module has elements of theory, workshop / group work with exercises that are close to practice. The topic of assignments, exercises and project work will largely be based on the needs of the businesses. This means that the exercises and project work are linked to specific cases that are relevant and relevant to the participants.
Further on evaluation
The course consist of four modules, the work from the modules will be gathered in a common portfolio delivery at the end of the programme. The final form of assessment is portfolio assessment and an oral presentation of the work. Part of the portfolio includes a one-page reflection on own learning in the course.
Submission of the portfolio is considered an exam.
Specific conditions
Admission to a programme of study is required:
Design - Continuing Education (EVUADDES)
Course materials
Course materials will be made available at the start of the course.
No
Version: 1
Credits:
7.5 SP
Study level: Further education, higher degree level
Term no.: 1
Teaching semester: SPRING 2025
Language of instruction: Norwegian
Location: Gjøvik , Trondheim
- Interaction Design
Department with academic responsibility
Department of Design
Department with administrative responsibility
Section for quality in education and learning environment
Examination
Examination arrangement: Aggregate score
- Term Status code Evaluation Weighting Examination aids Date Time Examination system Room *
- Spring ORD Portfolio 60/100 INSPERA
-
Room Building Number of candidates - Spring ORD Oral exam 40/100
-
Room Building Number of candidates
- * The location (room) for a written examination is published 3 days before examination date. If more than one room is listed, you will find your room at Studentweb.
For more information regarding registration for examination and examination procedures, see "Innsida - Exams"