Course - Sales and Sales Management - AH301408
AH301408 - Sales and Sales Management
About
Examination arrangement
Examination arrangement: Home examination
Grade: Letter grades
| Evaluation | Weighting | Duration | Grade deviation | Examination aids |
|---|---|---|---|---|
| Home examination | 100/100 | 3 days | A |
Course content
- Sales and marketing
- Sales as occupation
- Psychology and conversation with clients
- Communication, selling techniques, reservations and closure
- Negotiation techniques and methods
- Telephone sales, realization of sales, the customer as partner
- Customer satisfaction and service as a part of sales
- Customer loyalty
- What is sales management?
- The manager¿s part in the sale
- Coaching, training, problem solving, goal-setting, planning tools
- Recruiting, follow- up and evaluation of the salesperson
- Groundbreaking
- Sales planning, budgeting, and compensation
- Organization of sales Ethics
Learning outcome
- Know the fundamental concepts in the sales process.
- Aquire proficiency in understanding the role of sales in other markting-related subjects.
- Understand the importance of relationship development to enable efficient selling.
Learning methods and activities
Lectures and group work.
Recommended previous knowledge
Marketing Management and Organisation and Management
No
Version: 1
Credits:
7.5 SP
Study level: Third-year courses, level III
Term no.: 1
Teaching semester: SPRING 2025
Language of instruction: Norwegian
Location: Ålesund
- Economics
Department with academic responsibility
Department of International Business
Examination
Examination arrangement: Home examination
- Term Status code Evaluation Weighting Examination aids Date Time Examination system Room *
- Spring ORD Home examination 100/100 A INSPERA
-
Room Building Number of candidates
- * The location (room) for a written examination is published 3 days before examination date. If more than one room is listed, you will find your room at Studentweb.
For more information regarding registration for examination and examination procedures, see "Innsida - Exams"