Examination arrangement

Course content

The course provides an introduction to the FM field with a review of key concepts, roles and tools within the fields of property management and facilities management. The course includes FM theory and management, service quality management, performance measurement, FM services, life cycle perspectives. Furthermore, the subject deals with the facilitation and development of service and services for tenants and users. Focus on the relationship between core business and support activities, and maintain quality and good workplaces. .

Learning outcome

KNOWLEDGE - the candidate; - has specialized knowledge of principles and procedures for organization of facility management at strategic, tactical and operational level for a business - has in-depth knowledge of how FM supports core business in an organization. - has in-depth knowledge of main FM standards and their use in Service Level Agreements - has broad knowledge of "hard" and "soft" services under FM responsibility such as maintenance and cleaning of buildings - have good knowledge of service processes and service concepts in property management such as "value" and "total facilities management" - has in-depth knowledge of decision-making for in-house, outsource, or outtask of FM services - has good knowledge of workspace management - has broad knowledge about FM in a life-cycle perspectives. SKILLS - the candidate; - can use relevant theory and empirical planning and decision making of FM services in an organization and make recommendations for improvements based on this - can analyze the relationship between an enterprise's purpose, core activities and necessary support functions and develop services and design service agreements in line with this - can work independently with developing facilities and services for customers, users and tenants. - can conduct an independent, limited project / case study under supervision and in accordance with good practice - can communicate results from independent project work both in writing and orally in a structured and clear manner both to experts and to the general public GENERAL COMPETANCE- the candidate; - has in-depth understanding on the importance of facility management and use of this in businesses and organisations - has an in-depth understanding of key concepts in the field of facility management and can apply their knowledge and skills in different areas, for example, to use best value for outsourcing in relation to broader organization - can discuss different perspectives with practitioners and experts in FM and provide professional advice based on recent research and / or industry development - can show collaborative ability, accountability, and independent ability for reflection and critical thinking developed through team and individual activities. - can apply relevant academic terms and use professional terminology related to facility management on a professional and scientific level

Learning methods and activities

Lectures are based on the theory and practice of facilities management and services. Exercises through individual/ group work / class discussions and independent work with supervision. Class discussions of group and individual work based on assignments about FM in practice, along with presentations. Guidance from course leader will also be provided. The 2 assignments reflect in total 100% of final grade.

Further on evaluation

Assessment takes place on the basis of 2 assignments. One assignment is individual and the second is carried out as group work with a common character for all. In addition, there is an oral presentation of the assignments. Both parts of the assessment must be passed in order to pass this course. A fail on the assignment means that a new assignment will have to be done again in the Autumn. If you fail in both parts of the assessment then you will have to retake both parts again in the Autumn semester. There are obligatory classes that students must attend in order for their assignments to go forward for evaluation - the dates of obligatory classes are in the course schedule. Delivery of assignments can be in English or Norwegian, but presentations must be in English.

Recommended previous knowledge

None

Required previous knowledge

English

Equivalent entrance requirements to Master program of Real Estate and Facilities Management

Course materials

Course material comes from FM theory and we have a complete syllabus that is distributed at the start of the course. Current core literature is in English with emphasis on Atkins and Brooks (2021) Total Facilities Management. We also have recommended literature in the Norwegian language directed at Norwegian students such as Haugen et al. (2020) Eiendomsforvaltning: Facility Management. In addition, we have course material from research in FM and practice-based companies through lectures and academic articles. A complete syllabus will be prepared, which will be handed out at the start of the course.