Nora Johanne Klungseth

About

Are you interested in developing projects on real estate (RE), facility management (FM) or service management (SM)? Do you have an idea or challenge which is global, european, nordic or national? If so, I would be very interested in talking with you!

My everyday research and teaching focus revolves around sustainable business, value creation and digital transformation within a variety of industries. When possible, I tune my focus toward real estate, facility management (which is part of the AEC industry) and the ICT industry, as my education and experience are from these industries.

I am always on the lookout to increase and deepen collaborations with and between industry/practice, students, and research, and work steadily to advance practice-near education and research, enabling quicker transformation.

I am an associate professor in project management who is passionate about both project management and facility management (FM, incl. facility services) in the broadest sense, ranging from strategic to operational perspectives. I enjoy developing good ideas and are on a constant outlook for new connections and opportunities. I am eager to collaborate and develop on any idea you might have, whether your need is consultancy, development or research. I am particularly interested in projects related to innovation.

I have a special interest for all themes that relate to REFM + SM, ranging from market dynamics to peoples' balance between work and life, and I am keen to contribute to practice, research and education. I enjoy supervising students and eager to develop and collaborate on research projects.

My interests include innovation, sustainability, use of new technology (e.g. BIM, IoT, big data, robotics, AI, AR) and themes that touch upon disciplines such as engineering, chemistry, sociology, management/economics, ergonomics, health, history and more. I have a particular passion for usability of workplaces, especially for operational personnel. My background is from the cleaning industry, which is reflected in my work.

As a person, I like to inspire and to motivate people and organizations. I enjoy making peoples eyes sparkle, to bring forth curiosity and joy. I love enabling them to accomplish tasks, and overcome thresholds, they never imagined they would be able to.

If you would like to collaborate, I am happy to schedule a meeting with you.

Roles and other committee works

Joint Co-ordinator for CIB (International Council for Research and Innovation in Building and Construction)'s Working Comission W070 Facility management and Maintenance

Conference chair, and initioator of, CIB W070 Conference for Facility Management and Maintenance, “FM and Standards in a sustainable world”, 8th-12th May 2023, Trondheim Norway

Committee chair for Norway's National Standardisations Body's committee SN/K226 Facility management

Elected observatory memeber NBEF board (Norwegian Building and Real Estate Association)

Board memeber NFSR (Norwegian Association for Services and Cleaning)

Board member CREON (Construction Researchers on Economics and Organisation in the Noridc Region)

Editorial Advisory board member Facilities

Teaching

TPK 4200 Creating value and sustainable business through digital transformation (DIGTRANS)

Research project involvement

Centre for Green shift in the Built Environment

LIFELINE-2050

Bridging the gap (NRC, 2021-2024); Digital twin for FM and datause in operation phase

ProDiT (Erasmus+); Projects for Digital transformation

DT4HEALTH (EEA); Digital twin platform for intelligent and sustainable management of hospital facilities

Current PhD candidates

Ansettelse pågår; Sustainablility in Health Care Environments when financial resources are restricted

Alessia Bellini; Enabling circular economy and reuse of construction products through efficient data management processes

Reynaldo Conedera; Sustainable decission making and business models relation to project business cases

Jørgen Kjøsen Lindgren; Integration of sustainaiblity reporting into performance measurmenet systems

Recently graduated PhDs

Bejtush Ademi; Exploring more sustainable business models in organisations (business model innovation)

Current MSc students

Emma Stanger; Sustainability in Health Care Norway
Sinthur Ponnuthurai; How to succeed with real estate

Recently graduated MSc students

Aleksander Kristensen; Leading digital transformation of entire industries - consulting and finance industry
Phillip Blindern Myhre; Leading sustainable tranformation of entire industries - service industry, focus on change management
Frederik August Jomaas; Leading sustainable tranformation of entire industries - service industry, focus on strategic management
Truls-Petter Tofting; Consequences of major cost cuts on projects sustainability ambitions

Kaja Jørgensen; Digital transformations and leaders technical competences' influence on sustainability ambitions
Stephanie Dias Chelliah; Leading digital transformation focus on data governance and change management
Dibakar Saker; Achieving Digital Transformation Success: Interplay of Performance, Business Models and Digital Twins in Supply Chain Management
Abdul Ahad Anwar; Roadmaps and frameworks for sustainable transformations
Ilaria Guardiero (exchange student UNITO, Italy); Digital transformation and the process of internationalization

Sofie Sunde; Measuring sustainability
Conrad W Tønsberg; Maschine readable standards
Navid Elyasi; The State of BIM, IOT and ML in BCRE industry
Hanh-Thien Vo; Corona digitalis

Arslan Zahid; Overcoming Barriers for Sustainability
Mathias Irgens; Overgangen til sirkulære verdikjeder
Reyhane B Raja; Role of digitalization towards circular economy
Patrick J Penacerreda; Improvement in handover from project team to operations team
Kristian Sandaa; Project cost estimations biggest uncertainties

Publications

2025

Bellini, Alessia; Klungseth, Nora Johanne; Lindkvist, Carmel Margaret; Andersen, Bjørn Sørskot; Tadayon, Allen. (2025) Enabling circular economy in facility management through digital twins: a case study from Norway. Facilities
Academic article

2021

Klungseth, Nora Johanne. (2021) Bokomtale: Fagboka i Eiendomsforvaltning / Facility Management.
Website (informational material)
Ademi, Bejtush; Klungseth, Nora Johanne; Olsson, Nils. (2021) Strategic Flexibility and Business Model Innovation: A Literature Review. Proceedings of EURAM (European Academy of Management)
Academic article
Danivska, Vitalija; Klungseth, Nora Johanne. (2021) Service management – focus on customer experience. Routledge
Academic chapter/article/Conference paper

2020

Klungseth, Nora Johanne; Haugen, Tore. (2020) Renholdsplanlegging. Fagbokforlaget
Chapter

2017

Haugen, Tore; Klungseth, Nora Johanne. (2017) In-house or Outsourcing FM Services in the Public Sector: A Review of 25 Years Research and Development. Journal of Facilities Management
Academic literature review
Bull-Berg, Heidi; Damman, Sigrid; Hatling, Morten Arnt; Skarholt, Kari; Klungseth, Nora Johanne. (2017) Status og tiltak for bedre forhold i forbrukermarkedet for renhold. SINTEF
Report
Damman, Sigrid; Hatling, Morten Arnt; Skarholt, Kari; Klungseth, Nora Johanne; Bull-Berg, Heidi. (2017) Svart renhold hjemme må tas på alvor. LO-aktuelt : organ for Landsorganisasjonen i Norge
Feature article

2016

Klungseth, Nora Johanne; Blakstad, Siri Hunnes. (2016) Organising in-house cleaning services in public FM. Facilities
Academic article
Klungseth, Nora Johanne. (2016) Kommunalt renhold: et 200års perspektiv. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal

2015

Klungseth, Nora Johanne. (2015) Cleaning services in local authorities. Doktoravhandlinger ved NTNU (274)
Doctoral dissertation
Klungseth, Nora Johanne. (2015) Doktorgrad. Cleaning services in local authorities. Arkitektur N
Short communication
Klungseth, Nora Johanne; Graff, Carl Henrik. (2015) Kan eiendomsutvikleres risiko optimaliseres?. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Klungseth, Nora Johanne; Moe, Anne Charlotte. (2015) Modne FM-organisasjoner - er de profesjonelle?. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal

2014

Klungseth, Nora Johanne. (2014) Organising cleaning in Norwegian public FM. Journal of Facilities Management
Academic article

2013

Nygard, Ellen; Klungseth, Nora Johanne; Staverløkk, Åshild. (2013) Berit Tyldum 70 år - en hyllest fra tre tidligere studenter. Renholdsnytt
Reader opinion piece
Klungseth, Nora Johanne. (2013) Norsk renholdsforskning - Kort oppsumert. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Klungseth, Nora Johanne. (2013) En oversikt og kategorisering av norsk renholdsforskning. Kommunalteknikk
Article in business/trade/industry journal
Klungseth, Nora Johanne; Olsson, Nils. (2013) Norwegian cleaning research: an overview and categorization. Facilities
Academic literature review

2012

Klungseth, Nora Johanne. (2012) Shadowing : a valuable approach to facility management research. Polyteknisk Boghandel og Forlag
Academic chapter/article/Conference paper
Klungseth, Nora Johanne; Blakstad, Siri Hunnes. (2012) The Silent Army: A Story From Practice.
Academic chapter/article/Conference paper
Rise, Even; Klungseth, Nora Johanne. (2012) Drømmen er å jobbe som forsker. Renholdsnytt
Interview Journal

2011

Klungseth, Nora Johanne. (2011) Jobber mot doktorgrad i renhold. Renholdsnytt
Interview Journal

2010

Klungseth, Nora Johanne; Brattås, Hans. (2010) Anbefaler IKS som selskapsmodell. FDVnytt : Forvaltning Drift Vedlikehold
Interview Journal
Klungseth, Nora Johanne. (2010) Folk vil ha utdanning. FDVnytt : Forvaltning Drift Vedlikehold
Interview Journal

2009

Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) What is a building's usability?. European FM Insight
Popular scientific article
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) Hva er en bygnings brukskvalitet, og hvordan vurdere den?. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) Bygningers brukskvalitet. Norsk VVS
Article in business/trade/industry journal
Klungseth, Nora Johanne; Hansen, Geir Karsten. (2009) How to Evaluate Usability. European FM Insight
Popular scientific article
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) What is a Building's Usability?.
Popular scientific chapter/article
Klungseth, Nora Johanne; Gissinger, Håkon Kvåle; Brattås, Hans. (2009) IKS i Kommunal Eiendomsforvaltning. En mulighet i et mylder av kommunale og interkommunale organisasjonsløsninger?. NTNU Norges tekniske-naturvitenskaplige universitet
Non-fiction book

Journal publications

Bellini, Alessia; Klungseth, Nora Johanne; Lindkvist, Carmel Margaret; Andersen, Bjørn Sørskot; Tadayon, Allen. (2025) Enabling circular economy in facility management through digital twins: a case study from Norway. Facilities
Academic article
Torp, Olav; Klungseth, Nora Johanne; Christoffer Gottlieb, Stefan. (2024) Preface for the 12<sup>th</sup> Nordic Conference on Construction Economics and Organisation. IOP Conference Series: Earth and Environmental Science (EES)
Editorial
Conedera Aguirre, Reynaldo Antonio; Klungseth, Nora Johanne; Andersen, Bjørn Sørskot; Aarseth, Wenche Kristin; Ahola, Tuomas Julius; Aaltonen, Kirsi. (2024) Project Sustainability Strategies and Societal Grand Challenges. Proceedings of EURAM (European Academy of Management)
Academic article
Bellini, Alessia; Andersen, Bjørn Sørskot; Klungseth, Nora Johanne; Tadayon, Allen. (2024) Achieving a circular economy through the effective reuse of construction products, A case study of a residential building. Journal of Cleaner Production
Academic article
Pedral Sampaio, Rodrigo; Aguiar Costa, António; Flores-Colen, Inês; Klungseth, Nora Johanne; Semini, Marco Giovanni; Nordvik, Sondre Sommer. (2024) An Integrated Framework for Digital Twins in Hospitals. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Ademi, Bejtush; Sætre, Alf Steinar; Klungseth, Nora Johanne. (2024) What do established companies do to factor in sustainability into their business models?. Business Strategy and the Environment (BSE)
Academic article
Ademi, Bejtush; Sætre, Alf Steinar; Klungseth, Nora Johanne. (2024) Advancing the understanding of sustainable business models through organizational learning. Business Strategy and the Environment (BSE)
Academic article
Ademi, Bejtush; Klungseth, Nora Johanne. (2024) Review and Categorisation of Support Types for Business Model Innovation for Sustainability. management revue - Socio-Economic Studies
Academic article
Zahid, Arslan; Klungseth, Nora Johanne. (2024) Advancing Facilities Management by a Framework of Sustainability Drivers in Project Management. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Bellini, Alessia; Tadayon, Allen; Andersen, Bjørn Sørskot; Klungseth, Nora Johanne. (2024) The role of data when implementing circular strategies in the built environment: A literature review. Cleaner Environmental Systems
Academic literature review
Ademi, Bejtush; Klungseth, Nora Johanne. (2023) Addressing sustainability: setting and governing sustainability goals and targets. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Klungseth, Nora Johanne; Nielsen, Susanne Balslev; Alves da Graca, Moacyr Eduardo; Lavy, Sarel. (2023) Guest editorial: Role of research for standards within the built environment. Facilities
Short communication
Elyasi, Navid; Bellini, Alessia; Klungseth, Nora Johanne. (2023) Digital transformation in facility management: An analysis of the challenges and benefits of implementing digital twins in the use phase of a building. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Conedera Aguirre, Reynaldo Antonio; Zahid, Arslan; Andersen, Bjørn Sørskot; Klungseth, Nora Johanne. (2023) Overcoming sustainability barriers in facilities management by a project management framework for project governance. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Zahid, Arslan; Klungseth, Nora Johanne; Andersen, Bjørn Sørskot. (2023) The Role of Sustainable Project Management in Facilities Management. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Klungseth, Nora Johanne; Nielsen, Susanne Balslev; Alves da Graca, Moacyr Eduardo; Lavy, Sarel. (2023) Research and evidence-based standards paving the way for digital and sustainable transformation of the built environment. Facilities
Academic article
Klungseth, Nora Johanne; Tønsberg, Conrad Wilhelm. (2023) Digitally transforming FM standards and their development process: Allowing experts to focus on what matters. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Klungseth, Nora Johanne; Temeljotov Salaj, Alenka; Lindkvist, Carmel Margaret; Lavy, Sarel. (2023) Preface for the CIB W070 Facility Management and Maintenance 2023 Conference proceeding. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Ademi, Bejtush; Klungseth, Nora Johanne. (2022) Does it pay to deliver superior ESG performance? Evidence from US S&P 500 companies. Journal of Global Responsibility
Academic article
Schultz, Audrey; Klungseth, Nora Johanne. (2022) Lean and visual managements contribution to sustainable facilities management. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Klungseth, Nora Johanne; Nielsen, Susanne Balslev; Alves da Graca, Moacyr Eduardo; Lavy, Sarel. (2022) Research and Evidence-based standards: Research and standards in combined efforts for a sustainable transformation of the built environment. IOP Conference Series: Earth and Environmental Science (EES)
Academic article
Ademi, Bejtush; Klungseth, Nora Johanne; Olsson, Nils. (2021) Strategic Flexibility and Business Model Innovation: A Literature Review. Proceedings of EURAM (European Academy of Management)
Academic article
Haugen, Tore; Klungseth, Nora Johanne. (2017) In-house or Outsourcing FM Services in the Public Sector: A Review of 25 Years Research and Development. Journal of Facilities Management
Academic literature review
Damman, Sigrid; Hatling, Morten Arnt; Skarholt, Kari; Klungseth, Nora Johanne; Bull-Berg, Heidi. (2017) Svart renhold hjemme må tas på alvor. LO-aktuelt : organ for Landsorganisasjonen i Norge
Feature article
Klungseth, Nora Johanne; Blakstad, Siri Hunnes. (2016) Organising in-house cleaning services in public FM. Facilities
Academic article
Klungseth, Nora Johanne. (2016) Kommunalt renhold: et 200års perspektiv. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Klungseth, Nora Johanne. (2015) Doktorgrad. Cleaning services in local authorities. Arkitektur N
Short communication
Klungseth, Nora Johanne; Graff, Carl Henrik. (2015) Kan eiendomsutvikleres risiko optimaliseres?. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Klungseth, Nora Johanne; Moe, Anne Charlotte. (2015) Modne FM-organisasjoner - er de profesjonelle?. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Klungseth, Nora Johanne. (2014) Organising cleaning in Norwegian public FM. Journal of Facilities Management
Academic article
Nygard, Ellen; Klungseth, Nora Johanne; Staverløkk, Åshild. (2013) Berit Tyldum 70 år - en hyllest fra tre tidligere studenter. Renholdsnytt
Reader opinion piece
Klungseth, Nora Johanne. (2013) Norsk renholdsforskning - Kort oppsumert. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Klungseth, Nora Johanne. (2013) En oversikt og kategorisering av norsk renholdsforskning. Kommunalteknikk
Article in business/trade/industry journal
Klungseth, Nora Johanne; Olsson, Nils. (2013) Norwegian cleaning research: an overview and categorization. Facilities
Academic literature review
Rise, Even; Klungseth, Nora Johanne. (2012) Drømmen er å jobbe som forsker. Renholdsnytt
Interview Journal
Klungseth, Nora Johanne. (2011) Jobber mot doktorgrad i renhold. Renholdsnytt
Interview Journal
Klungseth, Nora Johanne; Brattås, Hans. (2010) Anbefaler IKS som selskapsmodell. FDVnytt : Forvaltning Drift Vedlikehold
Interview Journal
Klungseth, Nora Johanne. (2010) Folk vil ha utdanning. FDVnytt : Forvaltning Drift Vedlikehold
Interview Journal
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) What is a building's usability?. European FM Insight
Popular scientific article
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) Hva er en bygnings brukskvalitet, og hvordan vurdere den?. FDVnytt : Forvaltning Drift Vedlikehold
Article in business/trade/industry journal
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) Bygningers brukskvalitet. Norsk VVS
Article in business/trade/industry journal
Klungseth, Nora Johanne; Hansen, Geir Karsten. (2009) How to Evaluate Usability. European FM Insight
Popular scientific article

Books

Klungseth, Nora Johanne; Gissinger, Håkon Kvåle; Brattås, Hans. (2009) IKS i Kommunal Eiendomsforvaltning. En mulighet i et mylder av kommunale og interkommunale organisasjonsløsninger?. NTNU Norges tekniske-naturvitenskaplige universitet
Non-fiction book

Part of book/report

Sarker, Dibakar; Klungseth, Nora Johanne. (2024) Successful Digital Transformation: Observations on Digital Maturity, Technology and Logistics in Multiple Industries. Springer
Academic chapter/article/Conference paper
Danivska, Vitalija; Klungseth, Nora Johanne. (2021) Service management – focus on customer experience. Routledge
Academic chapter/article/Conference paper
Klungseth, Nora Johanne; Haugen, Tore. (2020) Renholdsplanlegging. Fagbokforlaget
Chapter
Klungseth, Nora Johanne. (2012) Shadowing : a valuable approach to facility management research. Polyteknisk Boghandel og Forlag
Academic chapter/article/Conference paper
Klungseth, Nora Johanne; Blakstad, Siri Hunnes. (2012) The Silent Army: A Story From Practice.
Academic chapter/article/Conference paper
Hansen, Geir Karsten; Klungseth, Nora Johanne. (2009) What is a Building's Usability?.
Popular scientific chapter/article

Report

Lindkvist, Carmel Margaret; Klungseth, Nora Johanne; Rekve, Anders; Ghalandar, Toomaj; McCormack, Amy Anne; Haugen, Tore. (2024) Bridging the Gap Information Management Platforms across the Lifecycle of buildings Status Rapport - Vår 2024. web
Report
Bull-Berg, Heidi; Damman, Sigrid; Hatling, Morten Arnt; Skarholt, Kari; Klungseth, Nora Johanne. (2017) Status og tiltak for bedre forhold i forbrukermarkedet for renhold. SINTEF
Report
Klungseth, Nora Johanne. (2015) Cleaning services in local authorities. Doktoravhandlinger ved NTNU (274)
Doctoral dissertation

INFORMASJONSMATR

Klungseth, Nora Johanne. (2021) Bokomtale: Fagboka i Eiendomsforvaltning / Facility Management.
Website (informational material)

Teaching

Courses

Outreach

Å endre en hel bransje

"Hvordan lede en bærekraftig transformasjon av en hel bransje" er tittelen på en ny masteroppgave ved NTNU som er blitt til i samarbeid med NHO Service og Handel.

-Trenger vi arbeidskraft? Hvis ja, til hva?

- Fremtidens arbeidsmarked er trangt, veldig trangt, sa førsteamanuensis Nora Johanne Klungseth, NTNU, på en konferanse i regi av NAF og NHO Service og Handel i Oslo. -Vi må benytte mulighetene som kommer om vi skal opprettholde dagens leveranser.