Access information
Access information at NTNU
Access to information is:
- The right to access information within documents in the public administration.
- A constitutional right for everyone in society.
- An important tool for uncovering objectionable conditions in the public administration.
Contact
Do you have questions about access to information?
- External persons: Send via e-mail.
- Employees and students: NTNU Hjelp, please use the form "Kontakt DOKU".
Related resources
- The request for access guide from The Parliamentary Ombud for Scrutiny of the Public Administration (Norw. only).
- How to file a complaint.
- Exceptions in the Public Information Act.
- Public postal journal for NTNU (Norw. ony).
- The site Handle access requests on Innsida for processing of requests for access (Norw. only).
Common questions about access
What is the difference between the different types of access?
- Anyone can make requests for public access, and you will receive the information considered public. Frequently used by journalists.
- Party access can only be requested by an involved party. This can grant more access because it’s about oneself.
- Right to access personal data (GDPR) gives you the right to the information, but not the documents. You can only request personal information about yourself and it does not need to be linked to a specific case.
How long does the processing of a request for access take?
For public access and party access, the reply must come within three working days. For right to access personal data (GDPR) access, the answer must come within one month.
The answer to my access request has not arrived and more than five working days have passed. What can I do?
For public access and party access, this is to be considered an automatic refusal of access. You have the right to appeal the decision. If you still do not receive a response, you can send a complaint to the Civil Ombudsman about the lack of response and long processing time.
My request has been denied but I do not agree with the decision. What can I do?
You can appeal the decision to the higher administrative body, based on the type of access you have requested:
- Denial of public access can be appealed to NTNU, which prepares and sends the appeal to the Joint Appeal Board at the Directorate for Higher Education and Skills.
- Send it to NTNU’s official e-mail address.
- Denial of party access can be appealed to NTNU, which prepares and sends the appeal to the Ministry of Education.
- Send it to NTNU’s official e-mail address.
- Denial of access to personal data can be sent to the Norwegian Data Protection Authority (link) as the first instance for the complaint.
- Privacy Appeals Board (Norw. only) is the appeal body.